The Lumen Customer Experience

> This item is expected to ship within 2 weeks, via an express delivery method. You'll receive a tracking number via email when it ships.

> You can cancel your order anytime before it ships for a full refund. You can do this yourself on the order status page - it only takes a moment.

> If a delay occurs, we'll inform you proactively via email. You can also check the the item description for updates.

> You can get help from our support team at support@chimera.pink. Make sure you read and reply to the FAQ if you need a reply from a customer support agent! They reply to all tickets created this way.